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30 Days Free Return*

Enjoy 30 days free return on non-bulky orders delivered within Australia. Does not include International Orders. Does not include Sale Items. Does not include furniture, framed artwork or any bulky items.*

Please email your order number to [email protected] with the subject line "RETURN REQUEST"

Requests must be made within 30 days of your order being dispatched from the Designstuff Warehouse.

Refunds can only be processed using the original payment method.

Delivery Costs

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

Free Shipping on Orders Over $150*

In order to keep your costs down and our pricing simple, delivery is FREE for ALL Designstuff customers within Australia if you spend $150 or more on full priced items in one transaction*. This does not include BULKY ITEMS. To receive DISCOUNTS, LOYALTY POINTS and obtain membership benefits, please sign up here to become a member prior to adding the products to your cart. Free shipping does not apply for international orders.

Standard Shipping

Standard shipping, for non-members and members within Australia, is as follows:

- Orders between $1-$150, flat rate of $10.90 per order
- Orders over $150, FREE for Designstuff members and non members*
- Gift vouchers, FREE for Designstuff members and $5 for non members (except where other items are included in the cart, standard shipping rates apply)

* Except for bulky items, which make up less than 5% of the range. Dynamic shipping rates will apply. 

Flat Rate Express Shipping

Express shipping, regardless of the end destination within Australia, is as follows*: Orders $1 and over, flat rate of $20 per order
Express orders will be shipped on the same business day (provided your order is received before 2pm ESTexcludes Donna Delaney products, which require orders to be received by 10:45 am EST).

 * Except for bulky items, which make up less than 5% of the range. Dynamic shipping rates will apply.

Click + Collect

Place your order online and collect it in St Kilda*, 3182. A team member will email you to let you know when your order is ready for collection. 

Collection address: 
Ground Floor, Shop 1
3-5 St Kilda Road
St Kilda, VIC 3182
(Enter from Barkly Street, we are opposite the "Crest On Barkly" Hotel)

Collection time: 9am - 5pm, Monday to Friday. 
Processing time: 2-3 business days unless your order includes bulky items (3/4days). 

* Except for a few bulky items, which may be collected from Moorabbin, 3189. In this case, the team will get in touch and let you know as soon as possible. 


Delivery Times

Standard and Express orders are shipped via courier, except where an order is too large and needs to be shipped via transport company. Please see 'Bulky Items' section.

Standard orders are usually shipped within 2 to 3 business days of order receipt. Standard delivery is 2-7 business days.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST). Express delivery is 1-2 business days from the date of dispatch for all metropolitan areas (except Perth) and 2-6 days for outer suburbs, and all of Western Australia, Tasmania, Nothern Territory and Queensland.   

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for most deliveries, which require a signature upon receipt.

As we aim to deliver your purchases as quickly as possible, there may be times where we are unable to ship all items within the same delivery. Please check your dispatch email for information about whether items will be dispatched together or separately.

Though the Designstuff team does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any delivery delays caused by a third party courier company.

International Orders

Standard shipping, for non-members and members within Canada, New Zealand, the UK, and the USA, is as follows:

- Canada: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).
- New Zealand: $15 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).
- United Kingdom: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).
- United States: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

Other countries: Please contact [email protected] to receive a shipping quote.

IMPORTANT: Please note, for International Orders that include pre-order items, we can only ship the order once all items are in stock.  We cannot split International Orders or Deliveries.  

CUSTOMS, DUTIES AND IMPORT TAXES: For international orders, product prices displayed are exclusive of all taxes and duties, as well as AU GST/VAT. We ship to all overseas countries on a DDU (Delivery Duty Unpaid) , which means Taxes and Duties are calculated upon arrival to your country of destination and will vary pending your order value and the items purchased. As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Bulky Items

About 5% of the range is considered bulky items. Due to the weight and/or size of these items, freight is calculated at checkout based on dimensions, weight, and your destination. Free shipping and International Flat Rate shipping do therefore not apply. Bulky items are dispatched 2-3 business days from the date of order placed. 

Melbourne Metro Same Day Delivery Shipping

Melbourne Metro Same Day Delivery is available to the following suburbs and postcodes for a flat rate of $35. Orders must be placed before 2pm, ONLY on Monday to Friday to ensure guaranteed delivery. 

Please nominate an address where someone will be present to receive the delivery. If you would like to grant Authority To Leave, please call our office on (03) 8998 9700.

Carlton 3053, Carlton North 3054, Docklands 3008, East Melbourne 3002, Flemington 3031, Kensington 3031, Melbourne 3000, Melbourne 3004, North Melbourne 3051, Parkville 3052, Port Melbourne 3207, Southbank 3006, South Wharf 3006, South Yarra 3141, West Melbourne 3003, Albert Park 3206, Balaclava 3183, Elwood 3184, Middle Park 3206, Ripponlea 3185, St Kilda 3182, St Kilda South 3182, St Kilda East 3183, St Kilda West 3182, South Melbourne 3205, Abbotsford 3067, Alphington 3078, Burnley 3121, Carlton North 3054 , Clifton Hill 3068, Collingwood 3066, Cremorne 3121, Fairfield 3078 , Fitzroy 3065, Fitzroy North 3068, Princes Hill 3054, Richmond 3121, Alphington 3078, Fairfield 3078, Keilor 3036, Ascot Vale 3032, Essendon 3040, Essendon Fields 3041, Essendon North 3041, Essendon West 3040, Flemington, Victoria 3031, Keilor East 3033, Moonee Ponds 3039, Niddrie 3042, Strathmore 3041, Strathmore Heights 3041, Travancore 3032, Brunswick 3056, Brunswick East 3057, Brunswick West 3055, Coburg 3058, Coburg North 3058, Pascoe Vale 3044, Pascoe Vale South 3044, Ashburton 3147, Balwyn 3103, Balwyn North 3104, Camberwell 3124, Canterbury 3126, Deepdene 3103, Glen Iris 3146, Hawthorn 3122, Hawthorn East 3123, Kew 3101, Kew East 3102, Mont Albert 3127, Mont Albert North 3127, Surrey Hills 3127, Blackburn 3130, Blackburn North 3130, Blackburn South 3130, Burwood 3125, Burwood East 3151, Beaumaris 3193, Black Rock 3193, Brighton 3186, Brighton East 3187, Cheltenham 3192, Gardenvale 3185, Hampton 3188, Highett 3190, Sandringham 3191, Moorabbin 3189, Dandenong, Dandenong North 3175, Dandenong South 3175, Keysborough 3173, Noble Park 3174, Noble Park North 3174, Springvale 3171, Springvale South 3172, Seaford 3198, Bentleigh 3204, Bentleigh East 3165, Caulfield 3162, Caulfield East 3145, Caulfield North 3161, Caulfield South 3162, Carnegie 3163, Elsternwick 3185, Gardenvale 3185, Glen Huntly 3163, McKinnon 3204, Murrumbeena 3163, Ormond 3204, Aspendale 3195, Aspendale Gardens 3195, Bonbeach 3196, Braeside 3195, Carrum 3197, Chelsea 3196, Chelsea Heights 3196, Cheltenham 3192 , Clarinda 3169, Clayton South 3169, Dingley Village 3172, Edithvale 3196, Heatherton 3202, Highett 3190, Mentone 3194, Moorabbin 3189, Moorabbin Airport 3194, Mordialloc 3195, Parkdale 3195, Patterson Lakes 3197, Waterways 3195, Ashwood 3147, Burwood 3125, Chadstone 3148, Clayton 3168, Glen Waverley 3150, Hughesdale 3166, Huntingdale 3166, Monash University 3800, Mount Waverley 3149, Mulgrave 3170, Notting Hill 3168, Oakleigh 3166, Oakleigh East 3166, Oakleigh South 3167, Wheelers Hill 3150, Armadale 3143, Glen Iris 3146, Kooyong 3144, Malvern 3144, Malvern East 3145, Prahran 3181, South Yarra 3141, Toorak 3142, Windsor 3181, Footscray 3011, Kingsville 3012, Seddon 3011, Yarraville 3013, Brooklyn 3012, Newport 3015, Spotswood 3015, Williamstown 3016, Williamstown North 3016

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