Shipping Information

 Delivery Options, Costs, and Shipping Times


Delivery Charges At A Glance

*Orders Over $150 Receive Free Standard Shipping
Standard Shipping*Express Shipping*Next Day Delivery*Same Day*
VIC$5.90$11.90$14.90$29.90
NSW$11.90$19.90 N/A N/A
SA$11.90$19.90 N/A N/A
ACT$11.90$19.90 N/A N/A
QLD$11.90$29.90 N/A N/A
WA$11.90$29.90 N/A N/A
TAS$11.90$19.90 N/A N/A
NT$11.90$29.90 N/A N/A

*Excludes bulky items and international orders, dynamic shipping rates will apply
*Same Day Shipping available for orders placed before 10am. Please see below for further detail.
*Next Day Shipping available for orders placed before 2pm. Orders will be delivered the next business day. Please see below for further detail.

Delivery Time At A Glance

Processing TimeDelivery Time
Standard Shipping1-2 business days2-7 business days from date of dispatch
Express Shipping
(Metro)
Same day if order placed by 2pm AEST, Mon-Fri
Excludes public holidays
1-2 business days from date of dispatch
Express Shipping
(Regional + WA, TAS, NT, QLD)
Same day if order placed by 2pm AEST, Mon-Fri
Excludes public holidays
2-6 business days from date of dispatch
Next Day
(Melbourne Metro Only)
Same day if order placed by 2pm AEST, Mon-Fri
Excludes public holidays
Next Business Day
Same Day
(Melbourne Metro Only)
Same day if order placed by 10am AEST, Mon-Fri
Excludes public holidays
Same day

* Please note, we have taken guidance from Australia Post regarding the delivery timeframes above, however due to COVID19 and flooding, deliveries may be delayed.
* Standard Shipping to WA, SA, and NT is currently estimated to 4-9 days + normal processing time (1-2 days)
* Express Shipping to WA, SA, and NT is currently estimated to 4-8 days + express processing time (same day)

Delivery Costs

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

Free Shipping on Orders Over $150*

We’re all about keeping your costs down and pricing simple. And so delivery is FREE for ALL Designstuff customers within Australia, when spending $150 or more on full priced items in one transaction*.

* This does not include BULKY ITEMS. Free shipping does not apply for international orders and trade orders.

Standard Shipping

Our standard shipping rates for non-members and members within Australia, are listed below.

– Orders between $1-$150, flat rate of $9.90 per order ($7.90 for Melbourne and Melbourne suburbs*)

– Orders over $150, FREE for Designstuff members and non members. This offer excludes bulky items. Dynamic shipping rates will apply.

– Gift vouchers, $5 (except where other items are included in the cart, standard shipping rates apply

*Eligible postcodes: 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3752, 3754, 3765, 3766, 3767, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3796. 

Flat Rate Express Shipping

Express shipping rates are calculated by the end destination within Australia. As detailed above, a flat rate of $15 is charged for orders to Victoria and a flat rate of $20 is charged to orders travelling to all other Australian post codes.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST.

 * Bulky items are excluded from the shipping rates stated above. Dynamic shipping rates will apply.

Next Business Day Premium Hand Delivery

Our “Next Business Day Premium Hand Delivery” shipping option is a limited-time delivery service. Order before 2pm, to have your Designstuff order hand delivered to a Metro Melbourne address* on the next business day, for a fee of $14.90.

This service can be selected during the checkout process. Our driver will contact you via SMS on the day of delivery. Upon delivery, they will take a photo of your order as proof of delivery.

By selecting our “Premium Hand Delivery” service, you also give authorisation for our driver to leave your order unattended and in a safe place if no one is home to accept the delivery. Our driver will take a photo of where your item has been left, as proof of delivery. This will be sent to you via sms.

Please note, if there is no safe place for our driver to leave your order, our driver will contact you via sms advising of your options going forward:

  1. Rebook delivery, with a fee of $15
  2. Returned to The Designstuff St Kilda Showroom for Click & Collect during trading hours.

Locations that are considered unsuitable or unsafe for our driver to leave your order include:

  • Addresses where there is high foot traffic
  • Addresses where the property is close to the street
  • Apartments that are not accessible for delivery
  • Apartment mail rooms where no one is in attendance
  • Locations where there is no protection from weather or pets

*Eligible postcodes: 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3752, 3754, 3765, 3766, 3767, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3796

Click And Collect

Melbourne customers are welcome to place their orders online and collect them from our Moorabbin office (3189, VIC). We aim to have click-and-collect orders ready for collection within 4 business hours. The team will be in touch via email as soon as the order is ready for collection. Click & Collect is a free service.

Delivery Times

Standard and Express orders are shipped via courier, except where an order is too large and needs to be shipped via transport company. Please see ‘Bulky Items’ section.

Standard orders are usually shipped within 1-3 business days of order receipt. Standard delivery is 2-7 business days.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST). Express delivery is 1-2 business days from the date of dispatch for all metropolitan areas (except Perth) and 2-6 days for outer suburbs, and all of Western Australia, Tasmania, Northern Territory and Queensland.   

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for most deliveries, which require a signature upon receipt.

As we aim to deliver your purchases as quickly as possible, there may be times where we are unable to ship all items within the same delivery. Please check your dispatch email for information about whether items will be dispatched together or separately.

Though the Designstuff team does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any delivery delays caused by a third party courier company.

International Orders

Standard shipping, for non-members and members within Canada, New Zealand, the UK, the USA and Singapore, is as follows: Canada: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

New Zealand: $15 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

The United Kingdom: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

United States: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

Singapore:  $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

Other countries: Please send us an email outlining the items you wish to purchase and the delivery destination to: [email protected]. We’ll reply with freight costs and an approximate delivery time to this location.

IMPORTANT: Please note, for International Orders that include pre-order items, we can only ship the order once all items are in stock.  We cannot split International Orders or Deliveries.  

USA/ CANADA – We are not able to sell and ship baby and children related products to the USA and Canada. If an item has been purchased we will refund any baby and child-related products prior to processing your order for dispatch.

CUSTOMS, DUTIES AND IMPORT TAXES: For international orders, product prices displayed are exclusive of all taxes and duties, as well as AU GST/VAT. We ship to all overseas countries on a DDU (Delivery Duty Unpaid), which means Taxes and Duties are calculated upon arrival to your country of destination and will vary pending your order value and the items purchased. As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

* Please note, we have taken guidance from Australia Post regarding the delivery timeframes above, however due to COVID19 and the Christmas peak period, deliveries may be delayed.

Bulky Items

About 5% of the range are considered bulky items. Due to the weight and/or size of these items, freight is calculated at checkout based on dimensions, weight, and your destination. Free shipping and International Flat Rate shipping do therefore not apply. Bulky items are dispatched 2-5 business days from the date of order placed. 

Melbourne Metro Same Day Delivery Shipping

Melbourne Metro Same Day Delivery is available to the following suburbs and postcodes for a flat rate of $35. Orders must be placed before 11am, ONLY on Monday to Friday to ensure guaranteed delivery. 

Please nominate an address where someone will be present to receive the delivery. If you would like to grant Authority To Leave, please call our office on (03) 8598 9700.

Eligible postcodes: 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3752, 3754, 3765, 3766, 3767, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3796. 

30 Days Free Return

We understand purchasing online can be tricky. For your peace of mind, we’re extending our returns policy, and offering you 30 days to decide if you’d like to keep your non-bulky orders delivered within Australia. If it’s not quite right, we’re more than happy to offer a free return.

If you would like to organise a return, please email your order number to [email protected] with the subject line “RETURN REQUEST”

Exclusions apply: Free Return does not apply to International Orders. Does not include Sale Items. Does not include furniture, framed artwork or any bulky items. Requests must be made within 30 days of your order being dispatched from the Designstuff Warehouse. Refunds can only be processed using the original payment method.

Dispatch During Sales Events

Throughout periods that incur a higher than normal volume of orders, such as sales and holiday events, there may be a slight delay in the dispatch of your order. Please know we are working as hard as possible to ensure your orders are packed in as safe and timely a manner as possible.