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FAQ

 

I have a question about a product

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you. Please call (03) 8598 9700. 

How often will new designs be featured?

If you keep an eye on our site, you will discover a selection of new products each and every week. For those who crave a sneak peek of new products on the horizon, we have also created a Coming Soon section. 

For further insights, we recommend you sign up to receive our weekly newsletter and follow our Designstuff blog and Facebook page.

When will my order arrive?

Standard delivery orders will be shipped within 2 business days. If you have opted for Express Delivery we will endeavour to dispatch the order on the same business day, provided your order is received before 2 pm AEST. 

Standard delivery is 3-7 business days from dispatch and Express Post 1-2 business days. Please jump across to the delivery page for further details.

How do I know if my order has been shipped?

We will send you an email with your dispatch details, once your order has been carefully packed.

I only received part of my order, what about the balance?

Due to product availability, and the location of two Designstuff Warehouses - It may have eventuated that we needed to dispatch your order in more than one delivery. 

Your dispatch confirmation email will clearly state if any items are on Back Order. Our Customer Service Team will contact you directly if an item cannot be delivered.  

I do not have a PayPal account. What options do I have?

PayPal also accepts all major credit cards. Simply select the option to ‘pay via credit card’ at checkout.

How do I know when my Click + Collect order will be ready for collection?

A member of the team will get in touch once you're order is ready to be collected at the office or the warehouse with all the information you need to find us. 

You order will generally be ready within 24 hours. Please note it might take a little longer if your order includes bulky items. 

Do you gift-wrap?

Yes, as a Designstuff Member, our signature gift-wrapping is available to you at no extra cost and will perfectly compliment any item purchased. Simply tick the box next to the product at check out and fill out a personal message if you would like us to print one on a card. It is FREE to become a Member and enjoy all the wonderful perks. Please click on "Join/Sign In” in the top right-hand corner to register.  

Do you offer a warranty?

Yes, all products are covered by a one-year warranty under Australian law.

The product I want is showing as ‘out of stock’, how will I know when it is available again?

We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

Do you ship outside Australia?

Customers from New Zealand, The United States, The United Kingdom and Canada can place orders online (except for bulky items). If you are currently in another country, or wish to purchase a bulky item - Please send us an email with your name, delivery address and the order request, and we will let you know if we are able to assist. Whenever possible, we will provide a competitive freight quote for your consideration. Please email hello@designstuff.com

Do you offer trade discounts?

We offer a wide range of furniture, homewares and design products to suit any commercial or residential space. We also offer discounts to all Designers, Stylists, Architects + other Industry Professionals with a Trade Account. 

Contact trade@designstuff.com for all trade enquiries, or to request a Trade Account.

Can’t find the answer you need...

Our aim is to help you find the answers you need to ensure you have the best experience with Designstuff. We are only a phone call or an email away, so please get in touch with a member of our team from 9am – 5pm (AEST), Monday to Friday.

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