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I have a question about a product

If you are unable to locate the information you need on the product page, please contact us and we will assist you.

How often will new designs be featured?

If you keep an eye on our site each week, you will discover a selection of new products. For those who crave a sneak peek of products on the design horizon, we have also created a Coming Soon section. For further insights, we recommend you sign up to receive our monthly newsletter and follow our Designstuff blog and Facebook page.

When will my order arrive?

Standard delivery orders will be shipped within 2 business days. If you have opted for Express Post delivery we will endeavour to dispatch the order the same business day, provided your order is received before 2 pm EST. Standard delivery is 3-7 business days from despatch and Express Post 1-2 business days. Please jump across to the delivery page for further details.

How do I know if my order has been shipped?

We will send you an email with your despatch details once your order has been carefully packed.

I only received part of my order, what about the balance?

Due to product availability, it may have eventuated that we needed to dispatch your order separately. Your despatch confirmation email will clearly state if any items are on back order.

I do not have a PayPal account. What options do I have?

PayPal also accepts all major credit cards. Simply select the option to ‘pay via credit card’ at checkout.

How do I know when my Click + Collect order will be ready for collection?

A member of the team will get in touch once you're order is ready to be collected at the office or the warehouse with all the information you need to find us. You order will generally be ready within 24 hours. Please note it might take a little longer if your order includes bulky items. 

Do you gift-wrap?

Yes, as a member our quality gift-wrapping is available to you at no extra cost and will perfectly complement any item purchased. Simply tick the box next to the product at check out and fill out a personal message if you would like us to print one on a card.

Do you offer a warranty?

Yes, all products are covered with a one-year warranty under Australian law.

The product I want is showing as ‘out of stock’, how will I know when it is available again?

We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

Do you ship outside Australia?

Customers from New Zealand, The United States, The United Kingdom and Canada can place orders online (except for bulky items). If you are currently in another country, please send us an email with your name, delivery address and item request and we will let you know if we are able to process your request, and provide a freight quote.

Do you offer trade discounts?

We offer a wide range of furniture, homewares and design products to suit any commercial or residential space. We also offer discounts to all Designers, Stylists, Architects + other Industry Professionals with a Trade Account. Contact for all trade enquiries, or to request a Trade Account.

Can’t find the answer you need...

Our aim is to help you find the answers you need to ensure you have the best experience with Designstuff. We are only a phone call or an email away, so please get in touch with a member of the team from 9am – 5pm (EST), Monday to Friday.


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