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FAQ

 

I have a question about a product

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you. Please call (03) 8598 9700. 

How often will new designs be featured?

If you keep an eye on our site, you will discover a selection of new products each and every week. For those who crave a sneak peek of new products on the horizon, we have also created a Coming Soon section. 

For further insights, we recommend you sign up to receive our weekly newsletter and follow our Designstuff blog and Facebook page.

When will my order arrive?

Standard delivery orders will be shipped within 2-3 business days. If you have opted for Express Delivery we will endeavour to dispatch the order on the same business day, provided your order is received before 2 pm AEST. 

Standard delivery is 3-7 business days from dispatch and Express Post 1-2 business days. Please jump across to the delivery page for further details.

How do I know if my order has been shipped?

We will send you an email with your dispatch details, once your order has been carefully packed.

I only received part of my order, what about the balance?

Due to product availability, and the location of two Designstuff Warehouses - It may have eventuated that we needed to dispatch your order in more than one delivery. 

Your dispatch confirmation email will clearly state if any items are on Back Order. Our Customer Service Team will contact you directly if an item cannot be delivered.  

I do not have a PayPal account. What options do I have?

PayPal also accepts all major credit cards. Simply select the option to ‘pay via credit card’ at checkout.

How do I know when my Click + Collect order will be ready for collection?

A member of the team will get in touch once you're order is ready to be collected at the office or the warehouse with all the information you need to find us. 

Your order will generally be ready within 2-3 business days. Please note collection may occur from our Moorabbin warehouse if your order includes bulky items.

Do you gift-wrap?

Yes, as a Designstuff Member, our signature gift-wrapping is available to you at no extra cost and will perfectly compliment any item purchased. Simply tick the box next to the product at check out and fill out a personal message if you would like us to print one on a card. It is FREE to become a Member and enjoy all the wonderful perks. Please click on "Join/Sign In” in the top right-hand corner to register.

How do I earn loyalty points? 

As a member, you earn loyalty points from full priced items purchased*. Once you have accumulated 200 loyalty points, you have the option of redeeming your points or part thereof in your next purchase and receive a discount. You save $1 for every 20 loyalty points you choose to redeem.
*This does not apply to sale or promotional items, items purchased using a coupon code, pre-orders or in conjunction with any other offer. 

Do you offer a warranty?

Yes, all products are covered by a one-year warranty under Australian law.

The product I want is showing as ‘out of stock’, how will I know when it is available again?

We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

Do you ship outside Australia?

Customers from New Zealand, The United States, The United Kingdom and Canada can place orders online (except for bulky items). If you are currently in another country, or wish to purchase a bulky item - Please send us an email with your name, delivery address and the order request, and we will let you know if we are able to assist. Whenever possible, we will provide a competitive freight quote for your consideration. Please email [email protected]

Do you offer trade discounts?

We offer a wide range of furniture, homewares and design products to suit any commercial or residential space. We also offer discounts to all Designers, Stylists, Architects + other Industry Professionals with a Trade Account. 

Contact [email protected] for all trade enquiries, or to request a Trade Account.

Can I purchase from your showroom?

Absolutely! Please keep in mind that we don't have everything on display so if you'd like to view something special, we recommend getting in touch ahead of time at [email protected]. In most cases, except where the item is bulky, we can arrange for items to be transferred from our warehouse within a few days.

Can’t find the answer you need...

Our aim is to help you find the answers you need to ensure you have the best experience with Designstuff. We are only a phone call or an email away, so please get in touch with a member of our team from 9am – 5pm (AEST), Monday to Friday.

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