FAQs

Have a question? You might find the answer below.

I have a question about a product

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you. Please email us or call (03) 8598 9700.

How often will new designs be featured?

As often as possible! There are plenty of ways to stay up to date with all the Designstuff newness. Stay up to date by visiting our New In section, subscribe to our e-newsletter, visit our blog, or follow us on Instagram and Facebook.

When will my order arrive?

Standard delivery orders are dispatched within 2-3 business days, whilst Express Dispatch orders are sent on the same business day, provided we receive your order before 2 pm AEST.

Standard delivery is 3-7 business days from dispatch, and Express Dispatch 1-2 business days. Please jump across to our delivery page for more details.

How do I know if my order has been shipped?

We’ll send you an email with dispatch and tracking details, once your order has been carefully packed.

I only received part of my order, what should I do?

Due to product availability, and the location of two Designstuff Warehouses – We may have dispatched your order in more than on delivery.

Your dispatch confirmation email will clearly state if any items are on Back Order. Our Customer Service Team will contact you directly if an item cannot be delivered. 

I do not have a PayPal account. What options do I have?

PayPal accepts all major credit cards. Simply select the option to ‘pay via credit card’ at checkout.

How do I know when my Click + Collect order will be ready for collection?

A Designstuff team member will get in touch once your order is ready to be collected at the showroom or warehouse, along with all the information you need to find us.

Orders are generally ready within 2-3 business days. Collection may occur from our Moorabbin warehouse if your order includes bulky items.

Do you gift-wrap?

Yes, our signature gift-wrapping is available to you for a small fee ($2.90) and will perfectly complement any item purchased. Simply tick the box next to the product at check out and fill out a personal message you’d like to include.

How do I earn loyalty points?

Designstuff members earn loyalty points from full priced items purchased*. Once 200 loyalty points have been accumulated, you have the option of redeeming your points, or part thereof, in your next purchase and receive a discount. You’ll save $1 for every 20 loyalty points you choose to redeem.

*This does not apply to sale or promotional items, items purchased using a coupon code, pre-orders or in conjunction with any other offer. 

Do you offer a warranty?

Yes, all products are covered by a one-year warranty under Australian law.

The product I want is showing as ‘out of stock’, how will I know when it is available again?

We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

Do you ship outside Australia?

Customers from New Zealand, The United States, The United Kingdom and Canada can place orders online (except for bulky items). If you are currently in another country, or wish to purchase a bulky item – Please send us an email with your name, delivery address and the order request, and we will let you know if we are able to assist. Whenever possible, we will provide a competitive freight quote for your consideration. Please email [email protected]

Do you offer trade discounts?

We offer a wide range of furniture, homewares and design products to suit commercial or residential spaces. We also offer discounts to all Designers, Stylists, Architects + other Industry Professionals with a Trade Account.

Contact [email protected] for all trade enquiries, or to request a Trade Account.

Can I purchase from your showroom?

Absolutely!

As we don’t have all products from our online store on display, we recommend getting in touch ahead of time to ensure the piece you’re looking for is available for your visit.

Can’t find the answer you need…

Our aim is to help you find the answers you need to ensure you have the best experience with Designstuff. We are only a phone call or an email away, so please get in touch with a member of our team from 9am – 4:30pm (AEST), Monday to Friday.