Shipping Information

 Delivery Options, Costs, and Shipping Times

Delivery Costs

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

Free Shipping on Orders Over $150*

We’re all about keeping your costs down and pricing simple. And so delivery is FREE for ALL Designstuff customers within Australia, when spending $150 or more on full priced items in one transaction*.

* This does not include BULKY ITEMS. Free shipping does not apply for international orders.

Standard Shipping

Our standard shipping rates for non-members and members within Australia, are listed below.

– Orders between $1-$150, flat rate of $10.90 per order ($6.90 for Melbourne and Melbourne suburbs**)

– Orders over $150, FREE for Designstuff members and non members*

– Gift vouchers, $5 (except where other items are included in the cart, standard shipping rates apply)

* Except for bulky items. Dynamic shipping rates will apply.

**Eligible postcodes: 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3752, 3754, 3765, 3766, 3767, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3796. 

Flat Rate Express Shipping

Express shipping, regardless of the end destination within Australia, for orders of $1 and over is charged at a flat rate of $20 per order*.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST.

 * Except for bulky items. Dynamic shipping rates will apply.

Click + Collect (Currently not available at checkout)

Place your order online and collect it in St Kilda*, 3182. A team member will email you to let you know when your order is ready for collection. 

Collection address:
Ground Floor, Shop 1
3-5 St Kilda Road
St Kilda, VIC 3182
(Enter from Barkly Street, we are opposite the “Crest On Barkly” Hotel)

Collection time: 9am – 5pm, Monday to Friday. 

Processing time: 2-3 business days unless your order includes bulky items (3/4days). 

* Except for a few bulky items, which may be collected from Moorabbin, 3189. In this case, the team will get in touch and let you know as soon as possible.

Delivery Times

Standard and Express orders are shipped via courier, except where an order is too large and needs to be shipped via transport company. Please see ‘Bulky Items’ section.

Standard orders are usually shipped within 2-4 business days of order receipt. Standard delivery is 2-7 business days.

Express orders will be shipped on the same business day (provided your order is received before 2pm EST). Express delivery is 1-2 business days from the date of dispatch for all metropolitan areas (except Perth) and 2-6 days for outer suburbs, and all of Western Australia, Tasmania, Nothern Territory and Queensland.   

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for most deliveries, which require a signature upon receipt.

As we aim to deliver your purchases as quickly as possible, there may be times where we are unable to ship all items within the same delivery. Please check your dispatch email for information about whether items will be dispatched together or separately.

Though the Designstuff team does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any delivery delays caused by a third party courier company.

International Orders

Standard shipping, for non-members and members within Canada, New Zealand, the UK, the USA and Singapore, is as follows:Canada: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

New Zealand: $15 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

The United Kingdom: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

United States: $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

Singapore:  $35 AUD. Standard shipping excludes BULKY items (Customs, Duties and Import Taxes may apply).

Other countries: Please send us an email outlining the items you wish to purchase and the delivery destination to: [email protected] We’ll reply with freight costs and an approximate delivery time to this location.

IMPORTANT: Please note, for International Orders that include pre-order items, we can only ship the order once all items are in stock.  We cannot split International Orders or Deliveries.  

CUSTOMS, DUTIES AND IMPORT TAXES: For international orders, product prices displayed are exclusive of all taxes and duties, as well as AU GST/VAT. We ship to all overseas countries on a DDU (Delivery Duty Unpaid) , which means Taxes and Duties are calculated upon arrival to your country of destination and will vary pending your order value and the items purchased. As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Bulky Items

About 5% of the range are considered bulky items. Due to the weight and/or size of these items, freight is calculated at checkout based on dimensions, weight, and your destination. Free shipping and International Flat Rate shipping do therefore not apply. Bulky items are dispatched 2-3 business days from the date of order placed. 

Melbourne Metro Same Day Delivery Shipping

Melbourne Metro Same Day Delivery is available to the following suburbs and postcodes for a flat rate of $35. Orders must be placed before 11am, ONLY on Monday to Friday to ensure guaranteed delivery. 

Please nominate an address where someone will be present to receive the delivery. If you would like to grant Authority To Leave, please call our office on (03) 8998 9700.

Eligible postcodes: 3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3139, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3752, 3754, 3765, 3766, 3767, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3796. 

30 Days Free Return

We understand purchasing online can be tricky. For your peace of mind, we offer you 30 days to decide if you’d like to keep your non-bulky orders delivered within Australia. If it’s not quite right, we’re more than happy to offer a free return.

If you would like to organise a return, please email your order number to [email protected] with the subject line “RETURN REQUEST”

Exclusions apply: Free Return does not apply to International Orders. Does not include Sale Items. Does not include furniture, framed artwork or any bulky items. Requests must be made within 30 days of your order being dispatched from the Designstuff Warehouse. Refunds can only be processed using the original payment method.