Returns & Refunds
Return, Refund, and Exchange Information
Returning Or Exchanging An Item?
Items must be unused and in their original condition with original packaging and tags.
Print and fill in a return form.
Visit the Australia Post website, fill in the blanks and print your return label to secure on your return parcel.
Drop off your parcel at your local post office within 30 days of receiving your order. Return postage is free if within an Australian location (excludes trade orders, bulky items and sale items).
Need help? Email our customer care department at [email protected]
Returns, Exchanges, And Refunds FAQ
What is Your Change Of Mind Policy
We believe in the products we sell on Designstuff, therefore if an order doesn’t meet your expectations we will happily offer a refund or exchange, as long as the product is returned unused in its original condition within 30 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise, we will not be able to refund your purchase. Designstuff is also unable to refund, and return an item where the packaging or product is returned damaged or marked.
Products must be returned to Designstuff within these 30 days.
Do You Offer Free Returns
Return postage is free if within an Australian location (excludes trade orders, bulky items and sale items).
Please note we do not offer free return on sale items, items classified as bulky goods, trade orders and international orders. Special orders (including made-to-order and custom items) are non-refundable for change of mind reasons. Freight charges will be deducted from your refund.
How Do I Prepare The Items I’d Like To Return
Download and print your return label from the Australia Post website within 30 days of receiving your order and attach it to the parcel you wish to return.
When returning an item we ask that you enclose a copy of the tax invoice or order confirmation email and returns form as proof of purchase.
You can find and print a return form from this link. The item will remain your responsibility until it has been handed over to an Australia Post Outlet.
For your own peace of mind, we recommend that you carefully repackage your item to avoid any damage during transportation.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price.
When And How Will I be Refunded
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.
Refunds are only available for the original method of payment used on the order and are valid for 3 months from date of purchase. If the payment method used is no longer available, or the purchase has been made more than 3 months earlier, we are able to offer a credit note.
I Would Like To Cancel My Order
Should you wish to cancel an order, which has not yet been dispatched, please let us know in writing at [email protected]. If your order has been dispatched, you will need to return the order to us.
The Item I’ve Received Appears To Be Faulty
We aim to always represent and dispatch quality product. If you believe the item you have received is faulty, please contact us at [email protected] as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault.
Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return”.
My Order Is Incorrect Or Something Is Missing
If you have received an item that is not what you had originally ordered, or you believe an item has not been included in your order, please contact us at [email protected] immediately, quoting your order number, name and address, details of the product received and product originally ordered or missing, and whether you require a refund or replacement.
We will then be in touch with advice on how you should proceed with the return if necessary.